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"There’s enough in life that causes tension – your energy company shouldn’t add more."

The energy and utility industry consists of many similar players who, due to low consumer involvement, almost all focus on communicating price and offers.

Sector: TechnologyBrand:Ewii

Challenge

The energy and utility industry consists of many similar players, who, due to low consumer involvement, almost all focus on communicating price and offers. EWII therefore sought to renew their brand strategy to strengthen their position in the market. At the same time, the new brand strategy needed to create a cohesive identity across product areas that would resonate with both existing and potential customers.
The goal of the initiative was to develop a brand strategy platform that would go against the market trend and position EWII among competitors as an energy company consumers can rely on.

Solution

Based on insights into the market, consumers, culture, and EWII, EssenceMediacom developed a tagline aimed at providing direction for the brand and serving as a headline for who EWII is and what consumers can expect. Drawing from a complex market, life's many worries, an increased need for security, and EWII's desire to be approachable, EssenceMediacom crafted the central idea and communication strategy: "There’s enough in life that causes tension, so choose an energy company that won’t add more. EWII – Energy without too much tension."

With the tagline as a foundation, the brand universe was created. Focusing on the benefits of choosing EWII, an energy company that prioritizes both its customers' needs and the green transition, the message conveyed was that EWII helps reduce consumer worries. Instead of competing for attention in the climate agenda, EssenceMediacom opted to use quirky humor as a tool. Classic exaggeration and dramatization of EWII's advantages were intended to add an edge and help the brand stand out from competitors.

The campaign delivery included a main film set in a caricatured wellness environment, humorously portraying EWII characters treating customers in their own stress-relief universe. In addition to the main film, different versions were created with media strengths in mind, ensuring the campaign reached a broad audience.

Results

A digital survey conducted after the campaign demonstrated an 11 percentage point increase in brand awareness, rising from 41% to 52%. This clearly indicates that the campaign and the new brand universe successfully captured consumer attention and established a strong connection to EWII.